Resetting Your Tennessee Tech Account Password

Forgot Your Password?

If you forgot your password, there is an easy way to reset it. This tutorial will walk you through confirming your identity and resetting your password. 

  1. Enter your email account (TechExpress account username).
    TechExpress sign in page
  2. Try entering the last password you can remember. If it is incorrect, click reset it now and then click Sign in. Conversely, you can also click "Forgot my password."
    TechExpress password page
  3. To verify you are who you say you are, correctly answer the question below and then click Next.
    Identity verification page
  4. After clicking next, you will progress through Verification Step 1. You will see your MFA methods on the left side; choose one of those to start the process. Shown below are the Microsoft Authenticator and Text Message/Phone methods. Approve a notification on my authenticator app is selected, click Send Notification.
    Verification step 1 of MFA method
  5. Once verification step 1 is complete, choose another method from the list on the left. Text my mobile phone is selected. Enter your 10-digit mobile phone number and click Text.
    Verification step 2 of MFA method
  6. Enter the six-digit code sent to your mobile device and click Next.
    Verification step 2 requesting 6-digit code for MFA method
  7. After completing both verification steps, enter a new password, confirm the new password, and click Finish. Enter and confirm new password page
  8. You will be presented with this screen; choose Click Here.
    Successful password reset notification page
  9. You will be taken back to the sign-in screen to sign in with your credentials.


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Article ID: 133759
Fri 10/21/22 1:32 PM
Tue 4/9/24 3:41 PM

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