Overview
Microsoft Multi-Factor Authentication (MFA) is a two-step login process that requires a verification code sent to an alternate device. This ensures no unwanted sign-on attempts are successful on your account even if the password is stolen and it keeps your information safe and secure.
NOTE: Please note that Tennessee Tech University personnel will never ask for your Multi-Factor Authentication codes. If someone asks you for your MFA codes, please email
abuse@tntech.edu with the details of the situation.
Adding Multi-Factor Authentication Methods
In order to use MFA, you will need to enroll in at least two of the following options on your account:
- Microsoft Mobile Authenticator App/Google Authenticator (Push/Pop-up notification delivery)
- Passkey (Scan a QR code with your smartphone or insert a Security Key like a YubiKey)
- Hardware token (AKA Hardware Security Key that generates a one-time passcode to use)
Additionally, there are two methods that are utilized for self-service password resets only. These methods can not be used to sign you into your account, only to reset your password.
- Alternative Email
- Security Question
Adding an MFA Method
Visit the Security Info main page at https://mysignins.microsoft.com/security-info or through the blue Microsoft Security Info icon in TechExpress QuickLinks (see attached article on the right of the screen)
When you get to the Security Info menu you will see the option to add a method.
Follow the on-screen instructions to add your preferred MFA Sign-In methods.
If you would like to add security questions to your account for password recovery, please click the Add sign-in method and select Security Questions from the menu that appears
NOTE: The options that are presented to you may be different than the ones shown in the picture above.
Questions & Answers
Question:
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What are Security Keys and how do they work? |
Answer:
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Security keys are physical pieces of hardware that communicate with another device (i.e. a laptop or desktop computer) usually through a USB port, to provide verification of identity to a webpage (i.e. TechExpress) or another piece of software.
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Question:
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What kind of Security Key does TN Tech recommend? |
Answer:
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For a Hardware Security Key, TN Tech recommends the YubiKey 5-Series options. The YubiKey FIPS series or the blue YubiKey series are NOT recommended. You can purchase a YubiKey here (https://www.yubico.com/product/yubikey-5-nfc/), but make sure to purchase the proper model. You will need to purchase a YubiKey 5C if you only have a USB-C connector. (https://www.yubico.com/product/yubikey-5c-nfc/) |
Question:
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Does TN Tech provide a discount for these YubiKeys? |
Answer:
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No discounts are provided for the purchase of these suggested YubiKey devices. |
Still having issues?
If you have additional issues, please contact the IT Help Desk via email at helpdesk@tntech.edu or via phone at 931-372-3975. The IT Help Desk hours of operation are posted on the Self-Service Homepage.