What are my Wi-Fi Options?
There are multiple Wi-Fi Networks (technically called SSIDs) that you may connect to depending upon the situation. Here is a quick description of the networks and related information.
- EagleNet (for Students, Faculty, Staff)
- EagleNet is a campus network that can provide internet access for any device for a student, faculty, or staff member.
- Connection Instructions for EagleNet can be found in the following article link - How to Connect to EagleNet (Wi-Fi)
- eduroam (for Students, Faculty, Staff, other eduroam clients)
- This is an SSID that allows campus members and other eduroam clients to access the campus network.
- If a TN Tech account is having issues accessing another institution's eduroam network, we should be able to assist with the authentication.
- Connection Instructions for eduroam can be found in the following article link - Article - How to Connect to eduroam (...
- TTU-Guest (for all visitors to campus)
- The TTU-Guest network is available for all visitors to campus and does not allow an account to connect.
- Connection Instructions for TTU-Guest can be found in the following article link - How to Connect to TTU-Guest (Wi-Fi)
- TTU-Devices (IT-managed devices)
- TTU-Devices is only used in very specific cases and will be set up by the department's IT representative.
How do I get help with the Wi-Fi?
To report a problem with any of our Wi-Fi networks, click the Request Service button on the side. Please be ready to provide the following information for speedy resolution:
- What kind of device you are using
- The location on campus where you're having the trouble
- Contact information
- Which network you are trying to access
- The MAC Address of the device: How to find your MAC Address
Not a TN Tech Student or Employee?
If you are having issues with the Wi-Fi our IT Help Desk can assist in some situations. You can find their contact information on the Home page of the Self-Service Portal (https://services.tntech.edu).