Your Mobile Credential
Your Eagle Card is now available in Apple Wallet, Google Wallet, and Samsung Wallet!
The Eagle Card is available to all enrolled students and current employees. Tap your iPhone, Apple Watch, Samsung Galaxy, or other eligible Android phones at readers across campus to conveniently use your Mobile Credential. Your Mobile Credential acts just like your physical card, and now you can add it to your preferred digital wallet.
Getting Started
Minimal set up is required to use your Mobile Credential. Most users can begin using their mobile credentials on their phones in minutes. An approved photo is required, and you must be a currently active student, staff, or faculty member.
Photo Submission/Preparation
Once you have received your Tennessee Tech user account credentials, please submit your photo to be displayed on your Mobile Credential:
-
If you haven’t done so already, please set up your user account in TechExpress.
-
Please review our photo requirements and instructions.
-
You can submit your photo by selecting the EagleCard button in TechExpress, or access the eAccounts portal directly through this link.
Frequently Asked Questions
Where can I use my Mobile Credential? (last updated 4/19/2025)
- Athletic Events
- Bookstore
- Career Services
- Computer Labs
- C-Stores
- Dining Services
- Fitness Center
|
- Health Services
- Laundry Facilities
- Libraries
- ITS Help Desk
- Residence Halls
- Tutoring Center
- Student Success Launchpad
|
How do I update information on my Mobile Credential?
Name information on the Mobile Credential comes to us from the university’s core business systems and needs to be updated there. Students should contact the Registrar’s Office. Faculty and staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to the Mobile Credential on your phone within 48 hours.
Why are my account balance(s) not displaying?
-
If you have available funds that are not displaying, please contact the Eagle Card Office at 931-372-6232, in person at Roaden University Center room 119, or via email at eaglecard@tntech.edu.
Why do I have a negative balance on my Eagle Card account?
A negative balance can occur if you make a transaction when a retail device is offline. When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.
I used my credit card at a participating retail location when I meant to use my Mobile Credential. What can I do to correct my payment source?
Return to the location of the sale and ask the store to issue a credit card refund, then process the transaction against your Eagle Card.
I am graduating or leaving the University. What happens to my Mobile ID?
As with your physical Eagle Card, your Mobile ID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at Tennessee Tech, your credential will stay active and update accordingly.
I am not having success adding my Mobile Credential to my device. Who can help me?
Contact the Eagle Card Office at 931-372-6232, in person at Roaden University Center room 119, or via email at eaglecard@tntech.edu.
How do I change or recover my school login password?
Use this link for instructions on how to reset your Tennessee Tech account password.
How do I activate and install the multi-factor authentication?
Use this link for instructions on how to manage your Microsoft Multi-Factor Authentication Methods.
Do I still need my physical Eagle Card?
No, all locations that accept the physical Eagle Card will accept the Mobile ID.
Can I still use my physical Eagle Card once I have created my Mobile ID?
No, your physical Eagle Card will be automatically deactivated after you have added your Mobile Credential to your device. Remember, the Eagle Card is a privilege and benefit of being part of the Tennessee Tech community. Anyone found to be misusing their physical card or Mobile ID will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct.
I already have the Transact eAccounts mobile app installed. Do I need to update?
Yes, you will need to install the updated version of the Transact eAccounts mobile app.
How do I update the Transact eAccounts mobile app?
On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates.
My balance is different on my device than in Transact eAccounts?
Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.
What should I do if I lose my card or device, or if I believe there has been fraudulent use of my credentials?
During regular business hours, contact the Eagle Card Office at 931-372-6232, in person at Roaden University Center room 119, or via email at eaglecard@tntech.edu.to notify us to deactivate your Eagle Card. If applicable, identify the fraudulent activity (Eagle Cash, Meal Plans, Dining Dollars, Door Access, etc.)
In the Transact eAccounts app:
In the Transact eAccounts web version:
-
Select Card Services
-
Select Deactivate Card
Additional instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472
Additional instructions for Lost/Found Samsung devices and SmartThings Find are located at https://smartthingsfind.samsung.com/
How do I reactivate my credential if I find my lost device?
To reactivate a found device that was suspended, perform the following steps:
In the Transact eAccounts App:
In the Transact eAccounts Web Version:
Additional Resources
To access the full User Guide & FAQs for each of the available digital wallets, please use the links below:
Apple Wallet
Google Wallet
Samsung Wallet