Overview
This article acts as a catch all for all the different types of accounts and explains which article/service you will need to use in order to Create/Deactivate/Reactivate/Re-enable/Extend your particular account (Vendor, Courtesy, Full-Time Employee, etc.). Below you will find information explaining each process for each account and what to expect.
Full-Time Employee (FTE)
The process to Reactivate/Re-enable your FTE account can vary depending on the reason that you your account is disabled. If you are a non-ITS employee, you will not have access to the service request required to submit a ticket. You will need to contact the IT Help Desk to get assistance with your account (contact information is below). Your account could be disabled for a number of reasons including:
- Account Compromise
- Incomplete Training
- Suspicious Logins
- Other (Termination, expired, etc.)
Student Worker Account
All student worker account requests must be made/requested by the student's supervisor.
The student worker account must be extended every semester to keep the account active. Please refer to the article on the right side to access the form as it will go into greater detail on how to create/extend/deactivate student worker accounts.
Vendor Account
Vendor accounts refer to users who are employees of contracted organizations to provide computing resources with TnTech's network. Please refer to the article on the right side to access the form for details on how to create/extend/deactivate vendor accounts.
Courtesy Account
All courtesy account requests must be made/requested by the courtesy account's sponsor.
Courtesy accounts are for individuals associated with TTU who are not employees or students. E.g., auditors, volunteers, visiting researchers, clients of capstone projects, etc. You can find more reasons why someone might need a courtesy account and how to create/extend/deactivate accounts by using the article on the right side of the form.
Student Account
Users will be assigned a student account once they have accepted their offer, and will either receive a confirmation from the admissions office via email or mail (whichever you selected in your application). This will contain your username, your T-Number and details on how to log into your TechExpress account. These accounts are only viable for a year after graduation and will be reactivated if readmitted to TnTech. Students leaving the university without graduating may have their accounts deactivated at any time after departure. FTEs that are also enrolled in classes will use their FTE account for their studies instead of being given a separate account. You will need to contact the IT Help Desk to get assistance with your account (contact information is below).
Still having issues?
If you have additional issues, please contact the IT Help Desk via email at helpdesk@tntech.edu or via phone at 931-372-3975. The IT Help Desk hours of operation are posted on the Self-Service Homepage.